Compromised accounts

So you've been hacked? What do you?

What do I do if I have just been hacked?

• Email [email protected] with the email of the account that has been compromised and a summary of the situation

• Remove any integrations from your vehicles and delete the vehicles from your account.

• Create a new DIMO mobile account and use the DIMO in-app wallet.

• Return the compromised devices

• Add your vehicles and pair your new devices.

What can the DIMO team do?

• Replace DIMO store bought devices that have been compromised, once for free.

• Blacklist the wallet address that was in the compromised account

What can the DIMO team NOT do?

• Hold/Grant any tokens that might have been earned during the replacement period

• Recover any tokens that were taken from your wallet

• Recover your streak level of your vehicle