For those of you that have a Developer Account prior to setting up DIMO Global Accounts, here's a simple comparison between the console versions:
Common Issues & Troubleshooting
Payments & Getting DCX
I can't pay to get DCX
Due to local restrictions, our current onramp provider might not support you paying with a credit card or a debit card. In cases like this, you can try the following:
Use a VPN, this will ask you for your address in the country you're tunneling to for validation.
Use your existing balances, this can be from your existing DIMO Account or from an external wallet of yours. For example, if you have DIMO or POL in an external wallet like MetaMask, you can simply send funds into your DIMO Account.
If none of the above works, you can reach out to our support for manual invoicing.
I failed halfway when getting DCX but I was charged
If you were charged, rest assure that your funds are secured in your account, it just likely never made it to DIMO or DCX.
Simply select the available fund balance and continue with your purchase.
I don't have enough DIMO tokens to get DCX
$5 worth of DCX is required for a Developer License but the minimum DCX purchase is set at $10 to accommodate market fluctuations. So in the case where you need to use DIMO to get DCX, you will need at least $10 worth of DIMO in the current market price.
If you can't get payments to work or have any balance to transfer, you can reach out to our support for manual invoicing.
Creating an App
I can't get through the create an app page
Always make sure you have enough DCX balance before creating your first app.
When creating your first app, it'll ask you for your project namespace. This is what your app will be identified as to the public, so this would be something like your company's name or your app name. For example: AAA or Driver Network.
The project namespace needs to be unique. If the namespace is used by another developer, you might experience an error here.
As of 2024, always select Production for your app.
Configuring an App
I can't generate an API key
Please self-identify first when you are running into this issue.
If you are an user registered in the old Developer Console prior to November 2024, reach out to support and let us know that you have an old license that needs clean up.
If you are a new user registering for the first time in the current Developer Console, reach out to support and let us know that you have problems with API key generation.
I can't create a Redirect URI
Please self-identify first when you are running into this issue.
If you are an user registered in the old Developer Console prior to November 2024, reach out to support and let us know that you have an old license that needs clean up.
If you are a new user registering for the first time in the current Developer Console, reach out to support and let us know that you have problems with Redirect URI configuration.
The old console is setup where a user account can connect to different wallets which creates confusion down the road. The new console streamlines with and offer developers with an easier way to manage your license.
You can proceed to purchasing DCX again, but instead of paying with card, choose Pay with Balance this time around. You should see your full balance with spendable currencies listed as below:
